Terms & Conditions

Welcome to the drlevyswitzerland.com Site (the "Site").

Scientific Cosmeceuticals SA, holder of all rights for Dr. LEVY Switzerland®, provides the content and services available on the Site to you subject to the following terms and conditions, our Privacy Policy and other terms and conditions and policies (collectively, the “TOS”) which you may find throughout our Site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

We recommend you should keep a copy of the TOS for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 18, you must let your parent or guardian know about our privacy policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.


To use some of the services or features made available to you on this Site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please update your account details accordingly. You may also want to view our privacy policy. We may change registration requirements from time to time.


In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Scientific Cosmeceuticals S.A. terms of eligibility, who have been issued a valid credit card by a bank acceptable to Scientific Cosmeceuticals S.A., whose applications are acceptable to Scientific Cosmeceuticals S.A. and who have authorised Scientific Cosmeceuticals S.A. to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Scientific Cosmeceuticals S.A. reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where Scientific Cosmeceuticals S.A. feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


All orders are subject to acceptance and availability.

Scientific Cosmeceuticals S.A. offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally, however, we may be waiting for shipments from our suppliers. Consequently you may from the time to time be given possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to SCIENTIFIC COSMECEUTICALS S.A.. SCIENTIFIC COSMECEUTICALS S.A. will only take Advance Purchase orders for stock that has been scheduled for delivery. Your rights regarding Advance Purchase are the same as those for any other purchase at SCIENTIFIC COSMECEUTICALS S.A.. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 72 hours of the product becoming available on the Site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.

Please note that items in your shopping basket are not reserved and may be purchased by other customers.


Prices shown on the Site are in Swiss Francs and are exclusive of local VAT (outside of Switzerland) at the applicable rate unless you have selected an alternative country where VAT is not chargeable. All prices and offers remain valid as advertised from time to time. The Swiss Franc or Euros price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

Customers purchasing from a country served as « DDP – free domicile cleared excluding duties and taxes » and you will be charged for the items purchased and shipping costs (including insurance) only. Import duty or tax costs will be invoiced to you directly from the import broker / delivery company upon receipt or at the customs office, pending local regulations and practices.

An estimated cost for taxes and duties will be shown at the time of the purchase, but will not be charged by Scientific Cosmeceuticals S.A. However, these estimates cannot be taken as a committment on our part or that of our partners, and we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose credit card is not denominated in Swiss Francs, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and SCIENTIFIC COSMECEUTICALS S.A. will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Geneva, Switzerland and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Payment can be made by Visa, MasterCard, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by SCIENTIFIC COSMECEUTICALS S.A.. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to SCIENTIFIC COSMECEUTICALS S.A., we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using OGONE, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered SCIENTIFIC COSMECEUTICALS S.A. / drlevyswitzerland.com websites user, we will securely store your credit card details on OGONEʼs systems. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure SCIENTIFIC COSMECEUTICALS S.A. uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.


SCIENTIFIC COSMECEUTICALS S.A. insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by SCIENTIFIC COSMECEUTICALS S.A. and transfer of responsibility in the same way.

You will find in our website the estimated delivery times of delivery. These start from the moment we have confirmation of payment, when we will dispatch your products. These delivery times of delivery estimates are to be used as a guide only and commence from the date of dispatch, SCIENTIFIC COSMECEUTICALS S.A. are not responsible for any delays caused by destination customs clearance processes.


If you are a customer based in Switzerland or the European Union (EU) and you have purchased your item on www.drlevyswitzerland.com, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs).

Alternatively, you may prefer to return or exchange items using our free returns and exchanges collection service.


If you are based in Switzerland or the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), and you have purchased your item on www.drlevyswitzerland.com you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt.

  • You must notify us in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Please email us at : info@drlevyswitzerland.com.
  • On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Scientific Cosmeceuticals S.A, 69 rue du 31-Décembre, 1207 Geneva, Switzerland, and that you retain proof of sending, in case of a dispute.
  • Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the Distance Selling Regulations.
    All items must be returned un-opened and unused, in their original condition and from the country that the order was delivered to.
  • We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.


If you wish to return an item, a Returns Merchandise Authorization (RMA) number should be requested within seven days of receiving your order. A RMA should be requested as follows:

  1. If at purchase you have created a SCIENTIFIC COSMECEUTICALS S.A. / drlevyswitzerland.com websites account, sign into your account and under My Orders, select the order number containing the items you would like to return.
  2. Click on the RETURN/EXCHANGE AN ITEM button and choose the reason why you want send your item(s) back. If an item is faulty, please provide details why.
  3. To request a refund, select how you would like to be credited. This needs to match the original payment method used. Please note, store credit is only valid for one year from issue date.
  4. Check the box to agree with our Return Policy. You will then receive an email containing your RMA number, which is valid for 14 days

If you have completed your purchase as a guest, you can request a RMA by e-mailing us at info@drlevyswitzerland.com.


We recommend that items are returned to us via DHL or the same provider that delivered the products to you, to ensure that they are protected and insured during transit. Making a return or exchange is easy.

  • Book a collection with DHL, by calling the local DHL number which you can find by visiting www.dhl.com and selecting your country. Or you can use any other international shipping company, as long as they include an insurance on the value of the goods.
  • Complete your returns proforma invoice with your RMA number and fill in the DHL air waybill if applicable (both provided with your order) and sign it. Please leave your package open until the driver has checked the contents.
  • You will be notified by email once your return has been received and processed.
  • Although this is our recommended returns service, you may return the goods by any secure means. Our address for all returns is:
    Scientific Cosmeceuticals S.A.
    69 rue du 31-Décembre
    1207 Geneva – SWITZERLAND.

Your refund will either be credited to the original purchaser's credit card or SCIENTIFIC COSMECEUTICALS S.A. / DRLEVYSWITZERLAND.COM WEBSITES account and will exclude shipping costs (with the exception of faulty items). Please note that for orders outside of Switzerland, customs duties and sales taxes are nonrefundable through SCIENTIFIC COSMECEUTICALS S.A.. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Exchanges made to destinations outside of Switzerland will be submitted to the same customs procedures, therefore applicable for duty and tax again.


Please seek to return items for exchange or refund within 14 days of receiving your RMA number. We recommend that you send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Free collection does not apply to items returned from a different country to the original shipping destination.


Items should be returned unused, and with all Dr. LEVY Switzerland® tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Please email info@drlevyswitzerland.com if any of your purchases have been delivered without Dr. LEVY Switzerland® tags.


Please seek to return items within 14 days of the date of your purchase. Returns outside these timeframes may be accepted at the discretion of SCIENTIFIC COSMECEUTICALS S.A., and depending on the circumstances may only be refunded as a store credit.


Goods are faulty if they are received damaged.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product subject to availability.

In order to return your faulty item for an exchange or repair, please request a RMA as per the procedure detailed above under “Receiving Your RMA” and follow the return procedure detailed above under “Returning Your Purchase”.


Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including SCIENTIFIC COSMECEUTICALS S.A. Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by SCIENTIFIC COSMECEUTICALS S.A. and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.


In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. SCIENTIFIC COSMECEUTICALS S.A. tries to ensure that the information on this site is accurate and complete. SCIENTIFIC COSMECEUTICALS S.A. does not promise that SCIENTIFIC COSMECEUTICALS S.A. / DRLEVYSWITZERLAND.COM WEBSITES's Content is accurate, error-free. SCIENTIFIC COSMECEUTICALS S.A. does not promise that the functional aspects of the Site or SCIENTIFIC COSMECEUTICALS S.A. / DRLEVYSWITZERLAND.COM WEBSITES's Content will be error free or that this Site, SCIENTIFIC COSMECEUTICALS S.A. Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.


This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.


You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis


We may include hyperlinks on this Site to other websites or resources operated by parties other than SCIENTIFIC COSMECEUTICALS S.A., including advertisers. SCIENTIFIC COSMECEUTICALS S.A. has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


You have certain rights under the law. These include, in Switzerland:

  1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
  2. Certain remedies if a product is defective; and
  3. A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.

Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.


In no event shall SCIENTIFIC COSMECEUTICALS SA be liable to you or any party related to you for any indirect, incidental, consequential, special, exemplary, or punitive damages or lost profits, even if SCIENTIFIC COSMECEUTICALS SA has been advised of the possibility of such damages. In any event, SCIENTIFIC COSMECEUTICALS SA total aggregate liability to you for all damages of every kind and type (regardless of whether based in contract or tort) shall not exceed the purchase price of the product.


At our request, you agree to compensate us fully, defend us and hold us SCIENTIFIC COSMECEUTICALS S.A. harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.


You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and SCIENTIFIC COSMECEUTICALS S.A. as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of SCIENTIFIC COSMECEUTICALS S.A., and we shall not be liable for any representation, act, or omission on your part.


If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.


The TOS together with all our policies and procedures will be governed by and construed in accordance with the relevant Switzerland law and the relevant courts of Switzerland will have exclusive jurisdiction.

Copyright © Scientific Cosmeceuticals S.A. All worldwide rights reserved.

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